Please kindly read these terms and conditions carefully. By making a reservation, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms on behalf of all persons in the party. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.
These terms and conditions constitute an agreement with the Merchant. By entering the site, you accept these terms and conditions.
Sightseeing and Entrance Fees
Regarding port entrance fees and sightseeing fees, Arcady Cruise is responsible for buying and paying for tickets on behalf of passengers. In case of any increased entrance and sightseeing fees as regulated by the local/port authority, Arcady Cruise shall inform all passengers about a mandatory surcharge (applicable to early reservations).
Deposit and Prepaid Payment
Deposit payments (at least 30% of total booking) can be settled by bank wire transfer, credit card, in which case deposit is required at the time of inquiries confirmed.
Cancellation and Amendment/ Modification
Terms and conditions for cancellation and amendment or modification of reservations are different among types of rate. We suggest all customers reading thoroughly before proceeding the booking and settle payment. All terms & conditions will be stated on the booking voucher generated from our website or provided by our customer specialists.
For health issue cause, MC (medical certificate) will be required to be able to discuss for booking modification possibility.
In every cases No-show will be full charged and non-refundable.
PROMOTIONAL & PACKAGE RATES
All bookings with promotional & package rates are non-refundable and cannot be amended or modified. In general any services that are not utilized will not be refundable or exchangeable to other services. Failure to arrive at our cruise will be treated as a no-show and no refund will be given.
Final Payment:
Final payment has to be settled before check-in date. These payments are due in our office or submitted online in advance before departure date. If final payments are not received on time, Arcady Cruises may cancel the reservation and invoke the cancellation fee.
Except as otherwise agreed by the Merchant, the Client’s payment shall be executed by cash, or credit card. Credit card transactions proceed might occur bank charges at times depends on our real-time policy.
In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.
Payment will be settled through our bank account in advance and Ambassador shall receive the payment in full before arrival date.
Refund of Unused services
No refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.
Vouchers/Confirmations
Confirmations will be issued by Arcady Cruise after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passenger.
Liability and Insurance
Arcady Cruise accepts no responsibility for any loss, injury, damage or delay due to natural disaster, political actions, weather or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you purchase a travel insurance before any trips.